FAQs

SHIPPING

Our shipping department is open Monday-Friday, 9am-5pm PST. Orders placed before 12pm PST will be shipped same day (excluding weekends and holidays). We ship orders via USPS Ground, USPS Priority (2-3 business days), USPS Express (1 business day). You’ll be able to select your preferred shipping method during checkout. If you have any questions about shipping, email us at info@lumberunion.com or submit the form below.

HOW FAST IS SHIPPING?

Standard shipping usually takes 2-8 business days. Select USPS Priority or USPS Express during checkout for faster shipping. Shipping details including tracking information will be available through your LumberUnion account.

TRACKING AN ORDER

Log in to your account. Click orders, then click the order you would like to track. Click view order status, then click the tracking number listed on the order. If you have any questions about your order tracking, email us at info@lumberunion.com or submit the form below.

RETURNS OR EXCHANGES

We want you to be satisfied with your purchase. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you need to return a product, you may return it to 2940 Fairview Avenue East #214, Seattle WA 98102. Some online merchandise (including gift cards) are not available for return. These items are noted on the product description page.  If you have any questions about a return or exchange, email us at info@lumberunion.com or submit the form below.

  • Items must be returned within 30 days from the original purchase date with proof of purchase.
  • Items must be in their original condition (not worn or washed), with all original tags attached.
  • All returned merchandise must be in original condition, unless it is defective.
  • Exchanges are available if you ordered an incorrect size, the product is damaged or defective. Please email or submit the form below to request an exchange of your product. Exchanges for another size can only be completed if the size is available.
  • Return shipping is the guests responsibility.
  • All credits for returns, or additional charges for exchanges, will be applied directly to the original form of payment.
  • Shipping charges are non-refundable unless the merchandise is defective or the incorrect merchandise was sent.
  • If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).
  • Sale items are not available for a refund or exchange.

REFUNDS

Once your return is received and inspected, we will notify you that we have received your item(s). If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Refunds usually take 3-5 business days to be credited back to you. In the event that your refund is not approved, we will work directly with you to find a solution. If you have any questions about a refund, email us at info@lumberunion.com or submit the form below.

LATE OR MISSING REFUNDS

Refunds take 3-5 business days after processing to be credited back to you. If you haven’t received a refund yet, contact your bank to see if there are any pending transactions. The time it takes to receive your refund varies from bank to bank. If you have not received your refund within 7 business days please email us at info@lumberunion.com or submit the form below.


GIFTS OR PROMOTIONAL ITEMS

If you receive a gift from someone, you may request a gift credit or exchange for the value of your return (as long as it follows our return and exchange guidelines). Once the returned item is received, a gift credit will be issued to you. If you’ve requested a return, the new product (if available) will be shipped as soon as your return product was been received. Unfortunately, all promotional items cannot be refunded or exchanged. If you have any questions about a gift or promotional item, email us at info@lumberunion.com or submit the form below.


MY ORDER SHOWS DELIVERED BUT I DO NOT HAVE IT, WHAT SHOULD I DO?

First, please check around your house and with neighbors. Often times, carriers will deliver packages to back doors, side doors, or to neighbors who were home at the time of delivery. If you are still unable to locate it, please wait until the end of the day as tracking information may show that the package has been delivered when the package is still in transit. If you are still unable to locate your order please email us at info@lumberunion.com or submit the form below.

The item I want is sold out in my size?

Sorry about that! We only produce a limited quantity of each product. If there is a specific product that you’re interested in, please email us at info@lumberunion.com or submit the form below.

How many trees did my order plant?

Every product purchased, plants one tree in North America. Log in to your LumberUnion account to see how many products you’ve purchased, ex. 8 products = 8 trees.

How do I find more info about the LumberUnion and American Forests partnership?

LumberUnion partners with American Forests to plant one tree with every product purchased. Visit AmericanForests.org to learn more about what American Forests does in North America.

What is LumberUnion's Guarantee

Low price guarantee - It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and save you money.

What is your privacy policy and terms of service?

We value your privacy. Please view our Privacy Policy and Terms of Service for complete details on how we use the information we collect.

What is your security?

Our website is protected with SSL (Secure Socket Layer) encryption, the highest standard in internet security. 

Forgot your password?

Click the ‘Forgot Password’ link on your account login page and follow the steps to create a new one.

What forms of payment does LumberUnion accept?

 LumberUnion accepts the following forms of payment for lumberunion.com orders.

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
  • Amazon Pay
  • Shop Pay

How do I remove myself from your mailing list?

Click the ‘update preferences’ or ‘unsubscribe’ link at the bottom of your email that you have received from us. Please allow up to 10 days for the removal to go into effect.

Does LumberUnion have a retail store?

Currently we do not have a brick and mortar retail location.

Where can I purchase LumberUnion product?

LumberUnion product can be found on LumberUnion.com, Amazon.com/LumberUnion, earthhero.com/search/lumberunion, and at exclusive PopUps throughout the year.

Where are LumberUnion products made?

When possible, LumberUnion works with local factories in Los Angeles, California to produce fabric, cut, sew, dye, and package all clothing garments. Some of our bags and accessories are produced overseas.