Refund Policy

LIFETIME GUARANTEE

LumberUnion stands behind the quality of our products, and we guarantee them for the lifetime of each item. In the event of a defect or product malfunction, LumberUnion will work with you to replace the product in kind.

In order to extend the life of each product, follow our step by step care guide.


RETURNS OR EXCHANGES

We want you to be satisfied with your purchase. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you need to return a product, you may return it to 7555 187th Pl NE, Attn: LumberUnion Returns Redmond, WA 98052. Some online merchandise (including gift cards) are not available for return. These items are noted on the product description page.  If you have any questions about a return or exchange, email us at info@lumberunion.com or submit the form below.

  • Items must be returned within 30 days from the original purchase date with proof of purchase.
  • Items must be in their original condition (not worn or washed), with all original tags attached.
  • All returned merchandise must be in original condition, unless it is defective.
  • Exchanges are available if you ordered an incorrect size, the product is damaged or defective. Please email or submit the form below to request an exchange of your product. Exchanges for another size can only be completed if the size is available.
  • Return shipping is the guests responsibility.
  • All credits for returns, or additional charges for exchanges, will be applied directly to the original form of payment.
  • Shipping charges are non-refundable unless the merchandise is defective or the incorrect merchandise was sent.
  • If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).
  • Sale items are not available for a refund or exchange.


REFUNDS

Once your return is received and inspected, we will notify you that we have received your item(s). If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Refunds usually take 3-5 business days to be credited back to you. In the event that your refund is not approved, we will work directly with you to find a solution. If you have any questions about a refund, email us at info@lumberunion.com or submit the form below.

 
LATE OR MISSING REFUNDS

Refunds take 3-5 business days after processing to be credited back to you. If you haven’t received a refund yet, contact your bank to see if there are any pending transactions. The time it takes to receive your refund varies from bank to bank. If you have not received your refund within 7 business days please email us at info@lumberunion.com or submit the form below.


GIFTS OR PROMOTIONAL ITEMS

If you receive a gift from someone, you may request a gift credit or exchange for the value of your return (as long as it follows our return and exchange guidelines). Once the returned item is received, a gift credit will be issued to you. If you’ve requested a return, the new product (if available) will be shipped as soon as your return product was been received. Unfortunately, all promotional items cannot be refunded or exchanged. If you have any questions about a gift or promotional item, email us at info@lumberunion.com or submit the form below.