Online Shopping Growth
Research done by omnichannel inventory management firm Brightpearl has revealed that one-third of consumers polled say they have been “let down by an online order since the COVID-19 crisis,” while 45 percent of shoppers said online deliveries “are taking longer to arrive.” This presents an opportunity for retailers to focus on their ecommerce presence and order fulfillment in a time when consumers are increasingly relying on online shopping for purchases.